After testing AI customer service automation platforms for years, I’ve seen...

https://rileysnewcolumn.readspirex.com/posts/gartner-says-91-of-cx-leaders-feel-pressure-to-use-ai-what-should-i-do-first

After testing AI customer service automation platforms for years, I’ve seen real improvements in 2026. Some tools deliver up to 70% automation in just 7 days by assisting agents rather than fully resolving issues alone