AI customer service tools in 2026 are shifting from just assisting agents to...

https://rileysnewcolumn.readspirex.com/posts/zendesk-per-seat-pricing-why-it-can-feel-backwards-with-ai

AI customer service tools in 2026 are shifting from just assisting agents to actually resolving issues on their own. In my experience, some platforms hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $1