Listen before offering fixes, and suggest one small step, like sitting together...

https://kylersmasterop-eds.lowescouponn.com/what-if-the-only-time-we-talk-is-during-a-crisis

Listen before offering fixes, and suggest one small step, like sitting together while they call for support. Say, “I’m here, and we can take this one step at a time.” Keep kind boundaries. Trust can take more than one conversation.