Listen without rushing to fix things, then offer one practical step, like...

https://www.slideserve.com/bandarnpto/what-are-simple-steps-to-turn-worry-into-actual-help

Listen without rushing to fix things, then offer one practical step, like helping book an appointment. You might say, “Would it help if I sat with you while you make the call?” Set kind boundaries, and remember support can take more than one conversation.