Voice AI can slip up by misunderstanding questions or guessing incorrectly,...

https://penelopessmartdigests.talesignal.com/posts/what-is-wrong-tool-call-rate-and-how-do-i-reduce-it

Voice AI can slip up by misunderstanding questions or guessing incorrectly, leading to wrong answers. A simple check like having the system read back order IDs helps catch mix-ups early