Voice AI can slip up when it guesses order details or misunderstands requests,...

https://www.coast-bookmarks.win/voice-ai-can-slip-up-by-mishearing-or-mixing-up-details-leading-to-wrong

Voice AI can slip up when it guesses order details or misunderstands requests, leading to wrong answers. A smart way to catch errors early is using readbacks—having the AI repeat order IDs aloud for customer verification