Duplicate customer profiles create more than a messy database. They can split purchase history, loyalty balances, contact preferences, and support notes across records
Pickup orders cannot stay reserved forever
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A retention dashboard should show whether customers return for reliable service, not encourage employees to push larger or more frequent purchases. For Massachusetts dispensaries, begin with a clear measurement definition and lawfully collected data
A product labeled CBD does not automatically belong in the same retail workflow as regulated marijuana. Massachusetts businesses should classify the product and selling channel before choosing a POS category
Permission design determines which employees can view, change, approve, or reverse activity inside a cannabis retail system. Good access rules reduce accidental changes without slowing every transaction
A delivery is not complete merely because a vehicle reaches an address. When a handoff fails, the store must account for the order, payment, product custody, and next action
A successful cannabis POS launch is not just a software installation. Massachusetts retailers need a controlled process for inventory, staff access, taxes, customer types, reporting, hardware, and fallback procedures
Opening another dispensary creates an access problem as well as an inventory problem. Employees may need information from one store without permission to change another store's records
Purchase-limit controls should be tested before staff rely on them. Massachusetts adult-use limits changed in 2026, and mixed product baskets can be harder to validate than a simple flower transaction